FAQ
A question about your order or our products? Find the most frequent answers here. 🐾
What are the delivery times?+
Your orders are prepared within 24 to 48 hours. Then allow 5 to 8 working days for delivery in France, and a little longer for the European Union and internationally. Tracking is provided.
Do you deliver outside of France?+
Yes! We deliver to France, throughout the European Union and internationally. Fees vary depending on the destination and are displayed at checkout.
How much does delivery cost?+
Fees are calculated automatically at checkout, according to your cart and your address. The exact amount is displayed before validation.
Can I track my package?+
Of course! As soon as it's shipped, you'll receive an email with a tracking number.
How do I return an item?+
You have a 14-day right of withdrawal. Contact us, we will tell you what to do and we will refund you upon receipt of the item in its original condition.
Is payment secure?+
Absolutely. Credit card, PayPal, Apple Pay and Shop Pay via 100% secure and encrypted payment.
Can I modify or cancel my order?+
Contact us quickly after ordering: as long as it hasn't been shipped, we can modify or cancel it.
Didn't find your answer? Contact us, we will reply within 24 hours. 💛